Senior Medical Admin Assistant/Nurse, Pretoria, South Africa 229 views

Job Title: Job ID: Senior Medical Admin Assistant/Nurse


Location: Pretoria, South Africa

Salary Grade: G5

Hardship Level: A

Family Location Type: Family

Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

As reflected in paragraph 21 of the Policy and Procedures on Assignments of Locally recruited staff (PPAL), the following Job Opening is open to internal staff members based in South-Africa at all grade levels and external applicants.

Duties and Qualifications

Senior Medical Admin Assistant/Nurse


The Staff Health and Welfare Service (SHWS) is a part of the Division of Human Resources (DHR) responsible for ensuring that the workforce of UNHCR has a safe and healthy work environment, in the interests of good functioning and productivity. Occupational health focuses on enhancing and maintaining:

  • the health of people at work, ensuring they operate safely; and
  • the organisational effectiveness of UNHCR by providing expert advice to management

    The Medical Section includes some 15 professional and support staff providing occupational medical services and support to UNHCR staff. In addition to work with individual staff and teams in direct person-to-person service, the Section is responsible for overall implementation of the UNHCRÂ’s Duty of Care commitments.

    The Senior Medical Admin Assistant/Nurse is under direct supervision of Senior Medical Officer (SMO).

    As part of the Medical Section team, and in support to the SMO, the Senior Medical Admin Assistant/Nurse will provide administrative, logistic, support to the health projects/programmes and emergency support identified at strategic planning S/he will also collaborate very closely with other regional/HQ medical offices, , . The incumbent works in strict respect of medical confidentiality.

    This position is responsible for supporting the Medical Section daily administrative activities in the duty station and supporting the implementation of health promotion programmes, travel medicine and emergency medicine and occupational health interventions.

    The Senior Medical Admin Assistant/Nurse is expected to regularly update his/her medical competencies and knowledge, as for all medical colleagues, especially within the domains of travel medicine, infectious diseases, occupational medicine and emergency and disaster medicine.

    The Senior Medical Admin Assistant/Nurse should be aware of the rules and procedures regarding the social security of UNHCR staff and their families, strong experience in and familiarity with occupational health and safety standards

    Work relations within UNHCR foresee contacts on a daily basis with clients in the duty station in respect of medical evacuations, sick leave, education and dependency grants and other medical administrative matters. It also foresee working relationships with health care providers, interagency counterparts and other stakeholders. The post requires a strong degree of cultural awareness and capacity to positively interact with people of diverse backgrounds.

    Current operational circumstances require frequently long working hours. Stressful work context, therefore capacity for self-care is critical.



  • Medical Administrative and nurse support is provided to the activities of the SMOs in line with SHW Service strategic objectives.
  • The medical code of ethics and clinical governance with regard to provision of quality of care and safeguard for high standards must be respected
  • The rules and procedures of the United Nations system and of UNHCR in particular are respected.

As far as the Medical Section is concerned, the social security regulations for UNHCR staff (sick leave for illness or accident, service-incurred illness or accident, disability declarations, maternity leave, etc.) and the medical insurance policies (MIP), are adhered to.



  • Receive, review and route all incoming material, indicating priority items and place the information along with any background information with the digital medical file for the attention of the physician.
  • Exercise absolute confidentiality when dealing with medical issues.
  • Receive clients, arrange client consultations and respond to enquiries of a medical-administrative nature.
  • Prepare correspondence of a medical and semi-technical nature.
  • Provide administrative support to travel, training and other operational activities of the SMO if needed.
  • Utilizing Occupational health electronic record system.
  • Process mission requests, recruitment, periodic and exit examinations and verify that the medical file is complete.
  • Process requests for medical evacuations of staff.
  • Handle all documentation relating to maternity leave, sick leave and, if necessary, forward sick leave notices to the administration.
  • Consolidate statistics in respect of mortality and morbidity, evacuations, service incurred accidents, sick leave, compensation claims, and disability cases for the countries of responsibilities.


  • Perform medical travel advice.
  • Administer recommended vaccines on a case-by-case basis (following standard operating procedures of the Medical Section which are based on World Health Organization and Centers for Disease Control recommendations) and record the administered vaccines on the international vaccination card and in the staff memberÂ’s medical dossier.
  • Provide support to the SMO in the planning, implementation and evaluation of health protection programmes concerning UNHCR staff.
  • Assist SMO in the conduct of health hazard evaluations at duty stations through epidemiological survey, etc.; as well as in the implementation of interventions to address prevailing identified health problems.
  • Provide training in first aid, BLS, ergonomics, and any other relevant health educational topic. Perform any other related duties as required.


  • Completion of secondary school with a nationally or internationally recognized and valid nursing qualification (e.g. SRN UK – State Registered Nurse).
  • BLS certification.
  • Minimum 5 years of experience in nursing, of which at least 3 years should be in a capacity directly relevant to the current position, preferably in a UN medical service or equivalent environment.
  • Experience, with ongoing professional development in the field of travel/tropical medicine, occupational health and emergency medicine.
  • Experience in project management in health promotion, prevention and protection interventions.
  • Excellent communication, presentation and drafting skills and ability to understand diverse medical terminology.
  • Strong knowledge and full command of the most common office digital software.
  • Strong experience in and familiarity with occupational health and safety administrative.
  • Experience in dealing with multiple crises and emergency settings; ability to come up with innovative and creative solutions to operational challenges.
  • Experience in managing occupational health and safety record systems software’s. Strong experience in IT
  • Fluency in English and local language.


  • Completion of formation (diploma/ baccalaureate) medico-assistant.
  • Completion of the Secondary education with post-secondary training/certificate in Business Administration, Finance, Human Resources or related field. Experience in UNHCR administrative procedures in travel management, purchase ordering and/or requisitioning.
  • Extensive knowledge of all UN-wide health care policies and protocols (e.g. medical evacuation procedures, etc.)
  • Knowledge of the occupational health electronic record system.
  • Experience or training in Occupational Health.
  • Training in the field of travel/tropical medicine and emergency medicine (certification in PHTLS, BLS, ACLS, are an asset).
  • Training/instructor certification and experience and facilitation is an asset.
  • Extensive knowledge of the WHO International Statistical Classification of Disease and Related Health Problems (ICD10).
  • Knowledge of UNMIS, MIP and UN Compensation Committee and Pension Fund Rules.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Position Competencies

Competencies as defined in Job Profile

Language Requirements

Please also note that English and French are essential for this Job Opening.

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