- Takes ownership for all responsibilities and honours commitments.
- Delivers outputs for which one has responsibility within prescribed time, cost and quality standards.
- Operates in compliance with organizational regulations and rules.
- Supports subordinates, provides oversight and takes responsibility for delegated assignments.
- Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
- Defers responsibility.
- Does not deliver on commitments.
- Produces poor-quality work.
- Is unaware of standards that need to be achieved.
- lakes longer than is efficient to achieve quality.
- Compromises standards easily; cuts corners.
- Is unconcerned with the standards of other people’s work once it has been delegated.
Give me an example of when it has been particularly important for you to produce high-quality work.
- Why did the work have to be of such a high standard?
- How did you ensure that these standards were met?
- What would you do to improve the quality of your work?
Give me an example of when time pressures prevented you from spending a lot of time on a task.
- What implications did this have for the quality of your work?
- How did you ensure that the task was done properly?
- What would you do differently in the future?
Describe a time when you did not meet your usual standards of work.
- What alerted you to this?
- How did you overcome the problem?
- What were the long-term consequences?
Describe a time when you failed to complete a task on time.
- Why was this?
- What steps had you taken to avoid this?
- What lessons did you learn?
Describe a time when you delegated a task to another person.
- How did you enable them to carry out the work?
- How did you follow up with them?
- Who had responsibility for the work?
- How was this responsibility established?
What kinds of regulations or procedures do you have to respect at the moment?
- What impact does this have on the way you work?
- How well do you manage to keep to them?
- What problems do you have adhering to them?
Tell me about a time when it was particularly important for you to take responsibility for your actions.
- What had you done that you had to take responsibility for your actions?
- Why was taking responsibility so important?
- How did you make this known to others?
When, on reflection, were you conscious that your team’s results/output could have been better?
- What did you do to address the issue?
- How responsible were you for the team’s results/output?
- What was achieved?
- What feedback did you have on the subsequent performance of the team?