Context:

IOM Iraq’s Communications with Communities (CwC) programme is a critical component of IOM Iraq’s overall humanitarian, recovery, stabilization and migration management programme portfolio. CwC helps to meet the information needs of displaced persons and migrants and is based on the principle that information and communications are critical forms of assistance to affected populations. CwC is an essential tool in ensuring “Accountability to Affected Populations (AAP)” which is one of the key humanitarian principles specified in the Inter-Agency Standing Committee Commitments on Accountability to Affected Populations (IASC CAAPs). At the World Humanitarian Summit in 2016, the importance of community engagement and Accountability to Affected Populations was also highlighted, as well as the need to capture the quality, and the effectiveness of the type of assistance being provided to the affected communities.

CwC also serves as an effective monitoring and evaluation tool for IOM Iraq. Through feedback and community engagement IOM can further improve its programmes making it more efficient and effective as per the needs of the community.

Under the general guidance of the Chief of Mission (CoM), the direct supervision of the Emergency and Programme Coordinator and in close coordination with Heads of Offices and Heads of Unit, the successful candidate will be tasked with the implementation of Communications with Communities activities as a cross-cutting theme across all relevant IOM Iraq programmes, with a special focus on Accountability to Affected Populations.

Core Functions / Responsibilities

1. Coordinate CwC activities, integrating CwC and AAP in relevant project proposals, ensure effective implementation, including the development of CwC tools and the production and dissemination of various CwC products for affected populations throughout Iraq.

2. Develop and coordinate with programme and cash-based initiative staff materials to sensitize communities on IOM’s cash assistance

3. Build the capacity of IOM staff and partners on CwC, community engagement and AAP through trainings, workshops and direct support

4. Advocate within IOM for increased communications with crisis-affected populations as part of IOM programmes in Iraq and train field staff in awareness raising activities and feedback mechanisms, particularly in support of the Community Resource Centres (CRCs).

5. Develop partnerships with external local and international agencies and organisations to strengthen the CwC programme and facilitate maximum outreach to relevant communities.

6. Be the IOM focal point for the Iraq Interagency Internally Displaced Persons (IDPs) Information Call Centre; this includes following up, disseminating feedback and other relevant data from affected populations and the IDPs Information Centre to IOM project managers.

7. Advocate within IOM for increased AAP activities throughout its programmes in Iraq. Train field staff on AAP including its importance and relevance in IOM programmes and operations.

8. Support Heads of Units and Programme Coordinators to establish, implement and review complaints and feedback mechanisms in camps and out of camp

9. Manage the staff of the CwC unit and oversee the work of project contractors, including script writers, artists, graphic artists, web designers, editors and other contributors to improve and maximize quality and accuracy of CwC products produced and disseminated in affected areas.

10. Provide inputs to Public Information (PI) products with regards to the CwC material, outreach and coordination when necessary.

11. Perform such other duties as may be assigned.

Required Qualifications

Education

· Master’s degree in Communications, International Development or a related field from an accredited academic institution with two years of relevant professional experience; or

· University degree in the above fields with four years of relevant professional experience.

Experience & Skills

· Experience working on communications and/or community engagement ideally in humanitarian emergencies, with a focus on AAP;

· Experience as a project/programme manager and supervisor in the context of humanitarian emergencies;

· Experience in capacity building and training of staff and partners

· Understanding of proposal development and donor reporting requirements;

· Direct experience in creating media, publishing on the web, newsletters, radio programmes and other media;

· Excellent inter-personal and supervisory skills.

Languages

· Fluency in English and Arabic is required.

· Any other language is an advantage.

Behavioral Competencies

· Takes responsibility and manages constructive criticism.

· Works effectively with all focal points and managers.

· Promotes continuous learning; communicates clearly.

· Takes initiative and drives high levels of performance management.

· Plans work, anticipates risks, and sets goals within area of responsibility.

· Displays mastery of subject matter.

· Contributes to a collegial team environment.

· Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.

· Displays awareness of relevant technological solutions.