Officer, Software Training – Kenya 10 views

Program Description (Background)

The project, “Last Mile Shield: Fortifying Health Supply Chains through Data-Driven Insights,” aims to improve how medicines and medical supplies reach patients in rural areas of Kenya. It focuses on fixing the “last mile” problem—where supplies often fail to reach health facilities—leading to shortages, waste, and poor health outcomes.

To solve this, the project will deploy a digital system called PIMS across 1,200 health facilities. This system tracks medicines from supply to patient with high accuracy, reduces waste, and ensures the right supplies are available when needed.

Overall, the project aims to strengthen the health system, improve service delivery, and benefit over 5.5 million people in Kenya over a 4-year period.

Job Description

JOB SUMMARY

The Software Trainer Officer is responsible for building the capacity of end users to effectively adopt and use LMIS software across program sites. Working under the supervision of the Training Lead, the role designs and delivers practical, contextually relevant training programs that equip health facility and warehouse staff with the skills needed to use the system confidently in their daily work.

The Trainer Officer works closely with implementation, technical, and operations teams to ensure training content stays aligned with system configuration and operational workflows. Beyond classroom delivery, the role supports on-the-job coaching, monitors post-training adoption, and contributes to the continuous improvement of training materials and approaches.

The ideal candidate combines strong adult learning and facilitation skills with a solid understanding of health information systems and a genuine commitment to building lasting user capacity in low-resource, field-based environments.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSIBILITIES

Training Planning and Preparation
• Develop and maintain site-specific training plans aligned with implementation timelines and go-live schedules.
• Assess the digital literacy and system knowledge levels of end users prior to training and adapt content accordingly.
• Prepare and regularly update training materials including user guides, job aids, quick reference cards, and exercise datasets.
• Coordinate training logistics, including venue, participants, devices, and system access, in collaboration with site and implementation teams.
• Confirm that training environments (sandbox) are correctly set up and accessible before each session.

Training Delivery and On-the-Job Support
• Facilitate engaging, hands-on training sessions for end users across health facilities, warehouses, and partner sites.
• Tailor delivery methods and pace to the needs of each group, including mixed-literacy and multilingual participants.
• Provide on-the-job coaching and floor support during go-live and early system use to reinforce training and build user confidence.
• Conduct refresher and remedial training sessions for users who require additional support.
• Respond to training-related queries from site staff during and after rollout.

Adoption Monitoring and Follow-Up
• Monitor end user adoption and system usage patterns during and after go-live, using observed behavior and system data.
• Identify users or sites at risk of low adoption and proactively implement targeted follow-up support.
• Coordinate with implementation teams and clients to track key training and adoption indicators.
• Conduct post-training follow-up visits or remote check-ins to assess whether users are applying system skills correctly.
• Escalate persistent adoption barriers or systemic issues to the Implementation Lead with recommendations.

Documentation and Continuous Improvement

• Maintain accurate records of training sessions, attendance, and assessment outcomes.
• Document user feedback, recurring questions, and gaps observed during training and field support.
• Contribute to the review and improvement of training materials based on field experience and system updates.
• Prepare training completion reports and handover notes at the end of each rollout phase.
• Share lessons learned and practical insights to strengthen future training design and delivery.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Job Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in pharmacy, health informatics, information systems, education, or related field.
• Minimum of 3 years of experience delivering end-user training on digital health systems, information systems, or supply chain management software, preferably in healthcare or NGO settings.
• Experience supporting system go-live activities and providing on-the-job user coaching in field-based or low-resource environments is preferable.
• Experience developing practical training materials such as user guides, job aids, or e-learning content is preferable.
• Knowledge of at least one health information system or ERP platform (e.g., PIMS, DHIS2, OpenMRS, or similar), preferrable.
• Ability to explain technical system functions clearly to non-technical users in plain language.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) for training material development.
• Familiarity with learning management systems or digital training tools is an advantage.
• Strong facilitation and presentation skills; able to engage diverse audiences with varying literacy levels.
• Patient, empathetic, and adaptable approach to adult learning and capacity building.
• Good observational skills to detect adoption gaps and respond with targeted, practical solutions.
• Willingness and availability to provide on-site training and support during rollout and stabilization phases.
• Willingness to travel up to 70% of the time, including to low-resource and remote sites.
• Proficiency in written and spoken English and country’s native language is required.

Additional Technical or Language Requirements

Ethical Conduct at International Medical Corps

As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.

International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.

As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.