ICT Officer 279 views

Deadline for applications: 19/12/2019

Place of employment: The Hague

Type and duration of contract: Temporary agents (TA), up to five years, with possibility of renewal

Function group and grade: AST 3

Probationary period: 9 months

Security clearance level: EU Secret

Monthly basic salary: €3739.68

About Eurojust

Eurojust is the EU judicial cooperation body. Through its unique expertise, Eurojust supports, strengthens and improves the coordination of investigations and prosecutions among the competent judicial authorities of EU Member States in the fight against serious and organised cross-border crime. Eurojust is facing an exciting time of considerable change, including the adoption of a new EU Regulation governing Eurojust, a rising caseload including increasingly complex cases and a recent move to modern, custom-built premises in the heart of the International Zone of the Hague. Eurojust seeks to recruit dynamic, flexible, highly qualified staff to support its mission.

More information on the mission and mandate of Eurojust is available on its website: www.eurojust.europa.eu

The position

Eurojust is launching a selection procedure to establish a reserve list for the profile of ICT Officer.

Under the supervision of the Head of Unit, the incumbent will provide 3rd line support to ICT technical services at Eurojust and maintain all ICT products and related infrastructure.

1. Key accountabilities

  • Act as Database, Domain and/or System Administratorin carrying out ICT Operations activities;
  • Proactively and continuously monitor all layers of the deployed ICT network and server infrastructure, and maintain all layers of the deployed ICT network and infrastructure;
  • Participate in stand-by duty rota and carry our the required maintenance on the deployed IT, internet, network and server Infrastructures;
  • Prepare, design, review, implement and operate infrastructure components of existing and new ICT solutions independently or under the scope of ICT Projects;
  • Propose the design and management of the ICT architecture, systems and data centres;
  • Implement ICT Security and Privacy Policies and Data Protection Rules as aligned with the relevant stakeholders.
  • Execute remediation actions on incidents assigned to ICT Operations;
  • Develop and maintain sufficient knowledge about the interdependencies of all infrastructure components deployed in the production environment in order to be effective at identifying and diagnosing incidents;
  • Develop procedures for recurring system administration activities and provide and update installation, technical support and maintenance documentation as required;
  • Propose changes and improvements to existing or new policies or procedures;
  • Follow ITIL best practices, including Change Management, Incident Management and Problem Management;
  • Assist in the process of ordering ICT network or infrastructure equipment and consultancy required for ICT Operations work;
  • Perform any other tasks related to the job.

2. Eligibility criteria

The selection procedure is open to applicants who satisfy the following eligibility criteria on the closing date for application:

General requirements

The applicant must:

  • Be a national of one of the Member States of the European Union;
  • Enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by the laws concerning military service;
  • Produce the appropriate character references as to his/her suitability for the performance of his/her duties;
  • Be physically fit to perform his/her duties; and
  • Have a thorough knowledge (C1) of one of the languages of the European Union and a satisfactory knowledge (B2) of another language of the European Union to the extent necessary for the performance of his/her duties.

Minimum qualifications and professional experience

A level of post-secondary education attested by a diploma and, after having obtained the diploma, at least 6 years of appropriate professional experience.


A level of secondary education attested by a diploma giving access to post-secondary education and , after having obtained the diploma, at least 9 years of appropriate professional experience.

Only qualifications that have been awarded in EU Member States or that are subject to the equivalence certificates issued by the authorities in the EU Member States will be taken into consideration.

If your diploma was issued outside the EU, you must provide a certificate of equivalency from an EU Member State to [email protected] by the closing date for applications.

If you do not provide this certificate by the closing date, Eurojust will not be able to assess your eligibility. More information is available here.

3. Selection process


The Selection Board will assess all eligible applications on the basis of the following criteria:

Required experience and knowledge

  • Proven professional experience in comparable tasks to those listed under ‘Key accountabilities’ of at least 6 years. In particular, the Selection Board will assess the range of duties covered, the type and level of work done and its relevance to the vacancy;
  • Experience and understanding of database structures, theories, principles, and best practices;
  • Practical experience administering and maintaining Microsoft SQL Servers hosted in corporate 24/7 environments with high availability and security expectations;
  • Experience working with Windows/Linux servers, storage technologies, and other associated infrastructure.


  • Project management certifications (e.g. PMBOK, Prince 2, PMI, SCRUM);
  • Proven experience with:
  • administering and managing MS SharePoint 2013/2016/2019
  • SQL Server engine internals, query execution plans, query optimization
  • MS Analysis Services, MS Integration Services and MS Reporting Services
  • Microsoft IIS, Active Directory and Kerberos authentication
  • supporting web-based hosted applications
  • virtualized environments (VMWare)
  • Proven experience in T/SQL scripting and stored procedures;
  • Work experience gained in a similar multicultural environment. Preference will be given to work experience abroad.

Interview and written test

Following this assessment, the highest ranking candidates will be invited for an interview and written test, during which the following competencies will be evaluated:

  • Knowledge and understanding in your areas of experience that are most relevant to the tasks listed under ‘Key accountabilities’;
  • Strong analytical and problem solving aptitudes;
  • Strong sense of accountability, with a high level of accuracy and attention to detail;
  • Adaptability and flexibility, with the ability to work under pressure;
  • Customer service orientation and solid communication skills;
  • Ability to expand your skill set and develop future through continuous learning;
  • Good command of spoken and written English, the vehicular language of Eurojust.

On the day of the interview, applicants must bring copies of all the supporting documents concerning their educational qualifications and employment record.

Following the interview and written test, the Selection Board will make a proposal to the Administrative Director on the establishment of a reserve list of suitable candidates, which will be valid until 31 December 2022. Inclusion in the reserve list does not guarantee recruitment.

4. Contractual conditions

The Administrative Director will appoint the successful applicant as a member of the temporary staff pursuant to Article 2(f) of the Conditions of employment of other servants of the European Union, for a period of up to five years. The contract may be renewed.

Temporary staff are required to serve a probationary period of nine months.

For further information on contractual and working conditions, please refer to the EU Staff Regulations of Officials of the European Union and CEOS.

The required level of security clearance for this post is SECRET UE/EU SECRET.

5. Submission of applications

You must submit your application through eRecruitment. Eurojust does not accept applications submitted by any other means.

All sections of the application must be completed in English. In order to be considered, applications must be received by 23:59:59 CET on the closing date. We advise you to submit your application well ahead of the deadline, in order to avoid potential problems due to heavy traffic on the website. Please consult the Applicant Guidelines for instructions on completing your application.

You will receive an automatic email acknowledging receipt of your application. Please note that all correspondence will take place by email, so please ensure that the email address associated with your applicant account is correct and that you check your email regularly.

Eurojust applies a policy of equal opportunity and non-discrimination in accordance with Article 1(d) of the Staff Regulations. Employment at Eurojust is open to nationals of EU Member States. There is no nationality quota system, but Eurojust strives to recruit a broad range of nationalities in order to keep a well-balanced geographical distribution among its staff members.

To further enhance the diversity of its workforce, Eurojust particularly encourages applications from male candidates.

Information about selection procedures at Eurojust and application guidelines can be found here: http://www.eurojust.europa.eu/careers/Pages/recruitment-process.aspx

6. Request for review

If a candidate is found ineligible, or is not invited for an interview, he/she may submit a request for reconsideration, quoting the reference number of the vacancy. More details on the request for review procedure can be found here.

Please note that the Selection Board’s work and deliberations are confidential and that any contact, direct or indirect, with its members is forbidden.

7. Protection of personal data

Eurojust will ensure that applicants’ personal data are processed as required by all applicable data protection regulations and, in particular, with the rules on the protection and processing of personal data at Eurojust (OJ C 68/1, 19.3.2005).

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