Director of Programme Operations-Yemen
CONTRACT LENGTH:24 months
KEY AREAS OF ACCOUNTABILITY:
* Leadership of the Yemen Country Office
* Support the development of an organizational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors
* Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to program needs
* Help establish, maintain, and improve active and regular working relationships with: host government authorities, donors, partner agencies including major institutional donors, and local and international NGOs
* Ensure that the required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office
Oversight and Management of Program Operations
* Responsible for overall coordination of program implementation and delegated responsibility for field delivery of high quality programming in line with Save the Children standards and the objectives of the country strategy
* In close coordination with the Director of Program Development and Quality and Director of Finance and Support Services, participate in program proposal process and ensure that all programs progress in accordance with grant agreements, are completed within time and on budget
* AWorking with Director of Program Development and Quality, participate in conceptualizing and designing cost effective, innovative and high quality programs to serve difficult to reach children
* Serve as overall budget holder for most programming; manage and support budget holders for individual projects and awards and ensure project expenditure is in line with work plans and commitments to donors and members
* Ensure programs are implemented in ways responsive to the communities, and children in line with Save the Children principles, values and strategic plan and following Save the Children compliance procedures. This includes working with government and national NGO-partners to strengthen national capacity
* Ensure, with Director of Awards and his/her team, the preparation of timely and high quality progress reports, program reports, and donor reports
* Coordinate overall funding process from both donors and Save the Children Members. This including: developing funding strategies, participating in the development of award proposals, and identifying strategic leads and concepts
* Oversee all sub-offices through the Deputy Director Programme Operations
Logistics, Inventory and Procurement
* Ensure that the country office logistics capacity and systems meet the Minimum Operating Standards and are able to satisfy the programming requir ements
* Ensure goods and services procured are cost effective and of standard quality
* Ensure procurement processes are effectively implemented
* Work closely with the procurement team in negotiating the best deals with suppliers
Emergency Response Management
* Strengthen the Yemen CO organisational readiness to respond to emergencies in line with global emergency goal and benchmarks
* Ensure that the CO designs, updates and implements a full set of emergency preparedness actions, drawing on member input and resources
* Mount appropriate and timely responses at scale to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with incoming surge teams
* Ensure that all CO staff across departments and sub offices are familiar with, adhere to and implement the procedures and processes detailed in the Rules and Principles for emergency response
* In coordination with Country Director and Director for Program Design and Quality maintain consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system
Staff Management, Mentorship, and Development – Program Operations
* Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
* Incorporate staff development strategies and Performance Management Systems into team building process.
* Establish result based system and follow up
* Manage the performance of all staff in the Program Operations work area through:
1) Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
2) Coaching, mentoring and other developmental opportu nities;
3) Recognition and rewards for outstanding performance;
4) Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work plans
QUALIFICATIONS AND EXPERIENCE
Required:
* Relevant educational background with a Master’s degree
* Substantial management experience in an NGO environment, including significant field operations experience running both emergency and development programs
* Robust experience of NGO emergency program cycle management, and with experience of working within a complex and matrix organisation structure
* A very good understanding and working knowledge of at least 3 of the sectoral programs priorities of the Country Office
* Fluency in written and spoken English
* Experience working in Yemen/Arab countries
Desired:
Arabic (minimum conversational)