Kinshasa, Democratic Republic of Congo
MONUSCO HQ Kinshasa
Posting Title: CHIEF, OPERATIONS AND RESOURCE MANAGEMENT, D1
Job Code Title: CHIEF, OPERATIONS AND RESOURCE MANAGEMENT
Department/Office: United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo
Duty Station: KINSHASA
Posting Period: 12 August 2020 – 26 August 2020
Job Opening Number: 20-Administration-MONUSCO-139603-F-Kinshasa (M)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organisational Setting and Reporting
This position is located in the United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO). The Chief of Operations and Resource Management (CORM) reports directly to the Director of Mission Support (DMS).
The focus of this job is to direct and oversee the strategic and cross-cutting mission support functions mainly Human Resources, Budget and Finance Management , Field Technology, Mission Support Centre with a view to ensuring coherence in forecasting, performance monitoring, planning, and coordination of mandated activities related to operational and resourcing activities.
The Chief of Operations and Resource Management is responsible for effective resource allocation and utilization, monitoring budgets, ensuring appropriate financial and budget controls, reviewing resource allocations in accordance with strategic goals and outcomes by identifying opportunities to attract or leverage resources.
The Chief of Operations and Resource Management ensures effective establishment of management Key Performance Indicators (KPI) and monitors achievement of results. He/she ensures internal control framework is in place and issues appropriate sub-delegation of authorities for respective Section chiefs under his/her immediate supervision.
The Chief of Operations and Resource Management oversees, and coordinates activities related to footprint, drawdown and transition of the mission in line with the Mission mandate.
Responsibilities
Within delegated authority, the Chief of Operations and Resource Management will be responsible for the following duties:
- Unifies strategy and delivery of cross-cutting mission support functions ensuring coherence in forecasting, performance monitoring, planning, and coordination of operational and resourcing activities in close partnership with Chief Service Delivery and Chief Supply Chain Management Services in the Mission Support Division
- Provides leadership and strategic guidance, direction and oversight ensuring effective management of financial, human and physical resources
- Leads and oversees the Human Resources Section (HRS), Budget and Finance Section (BFS), Field Technology Section (FTS), Mission Support Centre (MSC) inclusive of Sector/Regional Offices responsible for effective execution of mission support strategy and associated support plan
- Leads development, preparation, coordination and monitoring of strategies and work plans for Support Operations and Resource Management activities and takes the lead in securing the required human, financial, logistic and technological resources to achieve them
- Provides guidance and direction for the planning and forecasting of the personnel, financial, logistic, contingent owned equipment, information and communication technology, requirements of all Mission components
- Liaises with UNHQ offices to ensure mission planning and resource allocation is aligned with HQ priorities, guidance and policy
- Effectively leads, coordinates and directs all aspects of the Operational Resource Management as follows
Human Resources Management:
- Oversees the overall development and implementation of mission specific human resources strategies and plans and is accountable for the achievement of strategic and operational targets. Ensures effective and timely delivery of strategic advisory services in human resources management with a particular focus on HR planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with the overall mission’s strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and human resources imperatives and targets.
- Ensures, through establishing capacity building programmes, that HR processes – including an efficient staffing table, management based on approved organizational units and positions, management of classification of positions, and recruitment strategies – are effectively implemented.
Budget and Finance Management:
- Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership, on financial resourcing and stewardship, organizational performance of the mission, and risk management in line with mission priorities
- Ensures financial sustainability of the mission and supports the DMS in planning, managing and implementing approved budget, while helping to ensure delivery of services through cost-effective means
- Ensures sound financial management and the integrity of financial transactions, systems and reports by enforcing consistent application of financial rules and regulations
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- Ensures integrated, results-based planning, budgeting and utilization of resources in line with established policies and procedures
Information and communication technology:
- Oversees the development and delivery of quality, robust and reliable information and communication technology (ICT) services in support of mission mandate implementation
- Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels
- Manages the mission information security and its incident response plan
Mission Support Centre:
- Oversees the development and delivery of timely, coordinated and efficient logistic support planning and operations by Mission Support Centre to all components of the Mission for support operational priorities and key projects implementation,
- Supervises the planning and timely operations of the revised mission footprint in conformity with the Mission mandate and in close partnership with all components of the Mission.
- Oversees Contingent Owned Equipment and Ensures an integrated and systematic approach in executing COE/MOU management and control functions in the Mission
- Oversees the coordination of all operational and resource management regional office activities ensuring timely set up and delivery of human resources, financial, contingent owned equipment and information technology services required for effective operational support and mandate delivery at regional office level
Other duties and responsibilities:
- Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity,
- Manages the mission’s service desk operations providing regular management reports on service availability and performance
- Monitors client experience and advises on programs for continuous service improvement
- Implements pilot projects and monitors, coordinates and reports on their progress
- Ensure that all Operational Resources Management Unit/Section activities, are in compliance with the UN Environmental and Waste Management policies; coordinate with the mission’s environmental officer for guidance as needed
Competencies
PROFESSIONALISM: Demonstrated ability to provide technical advice in a broad range of human resources, financial, logistical, and administrative areas to senior managers; sound knowledge of UN rules, regulations, policies and guidelines and an ability to apply them in a volatile field mission environment to resolve complex and/or sensitive issues. Excellent negotiating and leadership skills. Ability to produce reports and papers on technical issues and to review and edit the work of others. Shows pride in work and in achievements. Demonstrates professional competence of subject matter. Is conscientious and efficient in meeting commitments. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult challenges Remains calm in stressful situations.
Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
PLANNING AND ORGANIZING
Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments. Allocates appropriate amount of time and resources. Foresees risks and allows for contingencies. Monitors and adjusts plans and actions as necessary Uses time efficiently.
ACCOUNTABILITY
Takes ownership of all responsibilities and honors commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
JUDGEMENT AND DECISION MAKING: Identifies the key issues in a complex situation and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.
LEADERSHIP
Serves as a role model that other people want to follow.
- Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands.
Education
Advanced University degree (Master’s degree or equivalent) in business or public administration, management, human resources management, finance, accounting, information technology or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
Experience in leading complex organizational issues in a volatile international setting, including drawdown and transition, is required.
Experience managing a large and diverse team is required.
Hands-on-experience with UN administrative/financial policies and practices is desirable.
Experience in providing services to or in a field operation of the United Nations Common System or a comparable international organization is desirable.
Experience in complex projects management in a field operation of the United Nations Common System or a comparable international organization is desirable.
Languages
- English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Working Knowledge of French is desirable.
Assessment
Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.
Special Notice
This ‘Recruit from Roster’ job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term ‘sexual exploitation’ means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term ‘sexual abuse’ means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term ‘sexual harassment’ means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on ‘Manuals’ hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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