Washington, United States
Change Management Officer/Sr. Change Management Officer ( Job Number: 1900875 )
This is a one-year contractual position, renewable for up to 4 years of cumulative contractual service, pending incumbent’s performance and continuous business need.
Under the general direction of the Program Manager, the Change Management Officer position will focus primarily on developing and implementing custom Change Management interventions in support of the business leaders in the department and the organization. This position will report directly to the Program Manager and work closely with the Department sponsor, business leaders and program managers as well as the Change Management Unit and Communications to identify, plan for and manage changes related to business transformation efforts at the Fund.
The officer will be primarily responsible for executing the Change Management Plan and coordinating change management efforts in support of the overall program, working under the supervision and guidance of the appropriate program manager.
Key activities will be to:
- Plan and execute the Fund’s Change Management methodology, including Sponsor & Leadership Alignment, Communications, Engagement & Readiness, Learning & Development, Support & Reinforcement and Success Measurement
- Support stakeholder management, communications, and other engagement activities for the Program team
- Define and measure Change Management success metrics and monitor change progress, consistent with Program goals.
- Liaise with various stakeholder groups to identify opportunities for Change Management support
- Ensure change management support inquiries and needs, as well as feedback on ongoing initiatives, are tracked and reviewed with the Program Manager and other stakeholders on a regular basis
- Coordinate with subject matter experts in communications, training, process improvement, and information technology as needed to support Program change management initiatives
- Apply change management processes and tools to help develop change strategies that support adoption of the changes required by the Program
- Support collection of feedback as needed from managers/supervisors and front-line staff engaged in change efforts
- Liaise with Change Management Unit (CMU) staff to ensure adherence to Change Management methodology, track change outcomes, impacts to staff, and risks to project success
Program Management, Delivery & Execution:
- Develop and maintain project plans to define, execute and maintain change management activities
- Deliver interventions in a variety of formats, including:
- Assess and monitor the effectiveness of Activities and Initiatives against predefined metrics
- Provide expertise in Change management, performance management, execution of change by supporting these activities whenever possible
- Other projects and duties as assigned
An advanced university degree in a relevant field (i.e., Business, Communications, Organizational Development, etc.) with a minimum of 4 years of relevant professional experience in change management is required, or a bachelors’ degree in a relevant field with a minimum of 10 years of change management experience is required.
Experience with the practical application of Change Management methods and models on at least two business transformation initiatives; CM experience in the following transformation areas is preferred:
- Transition to a Digital Workplace – technology, tools and workflow
- Human Resources technology and process
- Major Data Program – Data strategy, governance processes, database consolidation, new technology/tools
- Change Management certification preferred – Certified Change Management Professional (CCMP) or Prosci Certified Change Practitioner
- The position requires analytical abilities and mature judgment, drive for results, a pragmatic and problem-solving mindset, an understanding of the Fund’s business model, and strong interpersonal and communication skills (both oral and written).
The IMF is committed to achieving a diverse staff, including gender, nationality, culture and educational background.