This position is a Partner Personnel role. The selected candidate will be contracted by UNOPS under its rules and regulations and will be engaged as UN Partner Personnel for WHO and will operate under the effective management and supervision of WHO.
UNOPS is supporting WHO as a UN Partner and acting on its behalf to provide recruitment and administrative support for this position.
The World Health Organization’s Academy (“The Academy”) is a lifelong learning institution that aims to enhance training access for millions of health workers around the world. Based in Lyon, France, the Academy Campus offers a wide range of learning modalities, including online, face-to-face, and blended learning. As an integral part of the WHO under the management authority of the Director-General, the Academy’s overall goal is to advance the learning and human development components of WHO’s General Programme of Work (GPW) and contribute to achieving health sustainable development targets. The Academy constitutes a global initiative, combining the latest technologies in digital and remote learning with advancements in adult learning science to offer innovative, personalized, and multilingual learning to health policy practitioners, health workers, and the WHO workforce.
The Information and Digital Technologies (IDT) department of the WHO manages the learning technology platform for The Academy. This position operates within the Information and Digital Technologies (IDT) department of the WHO, which manages the learning technology platform for The Academy. Reporting to the Head of Operations and Support in IDT, and under the guidance of the Unit Head, the incumbent will be responsible for the following core areas:
Team Coordination & Process Management: Coordinate the activities of team members co-located at the Global Service Centre (GSC) and Managed Service Providers. Define, implement, and manage operational processes for services, including but not limited to: Incident management and request fulfilment,
Access management and event management, Problem management and user support, Service transition
Stakeholder & Business Alignment: Interface closely with Academy and IDT teams, service and application product leads, and business system owners to understand and successfully meet business requirements for the Learning Experience Platform (LXP).
Vendor & Provider Management: Interact with external providers to ensure the successful delivery of outsourced services and specific IT tasks.