Main Responsibilities:
- Conduct meetings with community members to explain the feedback mechanism, channels, and response period.
- Manage complaints boxes (checked weekly) and hotlines (5 days a week).
- Conduct monthly meetings and interviews with community members to capture their feedback.
- Receive and respond to beneficiaries’ feedback and complaints, and guide beneficiaries through service maps.
- Compile feedback in a complaints database, and analyze monthly complaints by project, gender, location, and category.
- Conduct training for field staff on accountability mechanisms.
Qualifications and Requirements:
- University degree in Social Work, Community Development, or a related field.
- At least 2 years of experience in accountability, community engagement, or protection roles in an NGO.
- Excellent communication and interpersonal skills, with an ability to interact sensitively with community members.
- Experience in managing feedback and complaint response mechanisms (FCRMs).
- Proficiency in Arabic.
How to apply
We invite all interested candidates who meet the required qualifications and experience to apply via the following link:
https://forms.gle/KFjFz6kaaEmPH84X7
We recommend applying as soon as possible, as the Human Resources team will review applications as soon as they are received and contact qualified candidates for interviews on a rolling basis until the vacancy is filled.