Operations Officer (CCCM) 33 views0 applications 264 views

The International Organization for Migration (IOM) – Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

We are recruiting to fill the position below:

Operations Officer (CCCM)

Location: Maiduguri, Borno
Classification: Professional Staff, Grade UG
Type of Appointment: Special short-term ungraded, Five months
Estimated Start Date: As soon as possible


  • Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.


  • Under the overall supervision of the Emergency Coordinator/Head of Sub-Office (EC), and the direct supervision of the Project Officer (Camp and Displacement Management), and in close coordination with the Camp Coordination and Camp Management (CCCM) Sector Working Group Coordinator, the successful candidate will contribute to the strengthening of the IOM camp management programme in North East Nigeria.
  • To achieve this s/he shall assist with enforcing effective and representative camp governance structures, promoting beneficiary participation in decision making and implementing camp activities; ensuring relevant data collection and service monitoring systems are in place, sound information management incorporating feedback systems; facilitating effective communication with the camp population, and assisting with overseeing the operation, care and maintenance of relevant camp infrastructure.

Core Functions / Responsibilities

  • Provide technical inputs for the development of an IOM camp management strategy for Camps, Host Communities and Returnee areas.
  • Supervise IOM camp management field teams on a daily basis and ensure close follow up on implementation of activities at field/camp level.
  • Actively follow-up on gaps and needs reported in Internally Displaced Persons (IDP) sites, ensuring consistent and structured feedback from the other Sectors and partners.
  • Represent the IOM camp management programme in CCCM Sector Working Group (SWG), Community Engagement SWGs, technical working groups as well as other coordination mechanisms as required.
  • Strengthen capacity of camp committees whose members are representatives of the camp population, with a specific technical or cross-cutting sector focus and cutting across agencies: Protection, Shelter, Water Sanitation & Hygiene (WASH), etc. and encourage representation of persons with special needs, including but not limited to the elderly, women, youth, persons with disability.
  • Support IOM field staff in facilitating and coordinating meetings and dialogue sessions with both community representatives, local officials and other humanitarian actors.
  • Contribute to development of the capacity of camp leaders, committee members and interest groups through training, focus group discussions, peer sessions and dialogue sessions to better self-identify gaps, needs and assistance in regard to humanitarian services.
  • Contribute to ensuring that camp management two-way feedback procedures and complaints mechanisms are in place, and forums are developed for the camp population to contribute and be listened to.
  • Encourage community self-sustenance through care groups for persons with specific needs and promotion of Income Generation Activities in collaboration with IOM Livelihoods unit.
  • Identify and make recommendations to ensure gaps in assistance to beneficiaries are filled, and guide field teams to avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the camps, drawing the attention of stakeholders and partners to overarching needs.
  • Support camp management field teams in service monitoring across sectors in the camp to gain and share a holistic understanding of services and standards in the camp.
  • Provide information and guidance in identification and formalization of roles and responsibilities between agencies providing services in the camps as a crucial function to addressing gaps and helping to avoid misunderstandings.
  • Guide field teams in establishing and maintaining up to date camp population databases that reflect births, deaths, arrivals, departures and other fluctuations in the population, in close coordination with the DTM unit.
  • Oversee IOM Site improvement interventions and lead in coordinating partners in the setup of new IDP sites.
  • Monitor and provide technical guidance for the installation and/or maintenance of IOM-operated structures such as drainage facilities, reception centres, safe spaces, shelters, WASH facilities and community centres.
  • Coordinate with State Emergency Management Agency (SEMA)/ National Emergency Management Agency (NEMA) and Local Authorities on environmental protection matters in and around the camps.
  • Produce regular reports regarding the implementation of IOM camp management activities; reporting on constraints and advising on future programs’ developments. Actively participate in reporting to the CCCM Sector Working Group.
  • Implement appropriate safety and security procedures related to the protection of IOM staff, its assets and operations. Ensure that all relevant security information is properly disseminated.
  • Undertake duty travel to ensure the smooth implementation of all the tasks mentioned above in all field locations where IOM is implementing CCCM activities.
  • Perform such other duties as may be assigned.

Required Qualifications and Experience

  • Master’s degree in International Affairs, Development Studies or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.


  • Minimum of two years’ experience in the humanitarian sector;
  • Experience in a Camp Coordination and Camp Management related field, particularly
  • Emergency Response and Disaster Management; preferably in African region;
  • Possession of Camp Coordination and Camp Management Training of Trainers (ToT) certification will be highly advantageous as well as Camp Management capacity building experience;
  • Extensive field experience in Operations, programme development, implementation and
  • Evaluation, preferably in natural disaster or post conflict situations;
  • Experience in post-conflict/emergency zones and in working in a high-risk environment, project;
  • Management and administrative and financial management (previous experience with IOM an advantage);
  • Experience in liaising with governmental authorities and local communities, as well as national and international institutions Preferably within the United Nationals Common System and the International Humanitarian Field.


  • Strong organizational and editorial skills
  • Ability to understand the Organization’s structure and portfolios
  • Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds
  • Proven ability to produce quality work accurately and concisely according to set deadlines
  • Practical experience of how-to multi-task, prioritize and work independently


  • For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Required Competencies
Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators:

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators:

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf


  • Internationally recruited professional staff are required to be mobile. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
  • The appointment is subject to funding confirmation.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
  • No late applications will be accepted.

Method of Application


  • Competencies will be assessed during a competency-based interview.
  • IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.
  • Only shortlisted candidates will be contacted.
  • IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

More Information

  • Job City Borno

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