Junior IT Business Analyst 113 views


Junior IT Business Analyst

  • Job ID:

    • #3422993
  • Career Categories:

  • Country:

  • City:

  • Years of experience:

  • Job

    from
    US Agency for International Development


    Closing date:
    18 Dec 2019

    The OTI Junior IT Business Analyst is a full-time Personal Services Contract (PSC) position at the GS-10/11 equivalent level and located in Location. Offers for this position are due no later than December 18, 2019 at 1:00pm Eastern Time. For full information about this position, as well as instructions on how to apply, please read the entire solicitation at www.OTIjobs.net.

    INTRODUCTION: The Junior Information Technology (IT) Business Analyst is a member of the OTI’s Operations and Management Division (OMD) which prides itself on maintaining positive morale in the division and a high degree of customer support and innovation for the office. OTI is undergoing the process of merging into the newly formed Conflict Prevention and Stabilization (CPS) Bureau. The Junior IT Business Analyst must learn and understand OTI’s business model and requirements in order to provide support for operational projects that improve the office’s efficiency and effectiveness. Current projects underway include an internal website used by staff and implementing partners to provide guidance and share program information, a recruiting website, and databases for budget and human resources’ management. Individuals in this position are responsible for providing the day-to-day project management for a small team including customer communications, expectations settings, and timeline deliverable monitoring and risk management. The Junior IT Business Analyst will demonstrate sound judgment, excellent written and oral communication skills, including the ability to communicate technical topics to management and non-technical audiences. The Junior IT Business Analyst will interface with the customer on a daily basis. He/she demonstrates a positive attitude, while also possessing exceptional analytical and critical thinking abilities in order to manage the delivery and execution of high quality, multiple work assignments on schedule and with minimal direction and supervision.

    DUTIES AND RESPONSIBILITIES: The Junior IT Business Analyst position is a coordination role that requires teamwork in an agile environment, as well as the exercise of discretion, judgment, and personal responsibility. The incumbent should have excellent interpersonal skills, the willingness and the ability to perform a wide range of functions to help advance the OTI efforts in software development and to ensure the programmatic success of the Agency. As a member of a highly operational office, the ideal candidate is a professional who pays attention to details, has a high level of integrity, is a strategic thinker with the ability to articulate innovative ideas, analyze business problems and presents IT systems-driven solutions.
    The primary function of the Junior IT Business Analyst is to support the OTI’s IT Team in the
    development and implementation of efficient and cost-effective IT systems as enablers of OTI
    operations’ services and program delivery. This position requires a high level of flexibility and the
    willingness to work under conditions of ongoing change while remaining professional and
    respectful of colleagues and authority in a diverse workforce. To be successful, the incumbent
    should be able to build positive relationships within the IT team, the IT systems’ users, irrespective
    of their duty stations whether in Washington D.C. or in the field. With delegated authority and a
    fair amount of functional autonomy, the incumbent is able to prioritize and complete tasks without
    follow-up by the supervisor, while also filling-in gaps as needed to ensure continual IT service
    delivery.
    Under the direct supervision of the Bureau for Democracy, Conflict, and Humanitarian Assistance
    (DCHA)/OTI IT Team Leader or his/her designee, the IT Business Analyst will perform the
    following duties:
    At the GS-10 Level
    ● Support the development of custom-designed software that enables OTI’s field-focused
    programming; facilitate software design meetings with other OTI teams such as Programs,
    Operations and Applied Best Practices and Coordination (ABC); ensure that the in-house
    custom-designed applications and systems meet OTI office needs in a continual
    improvement process;
    ● Formulate, in technically intelligible manners, useful user requirements resulting from
    general user feedback, user suggestions or user complaints in order to help the IT team in
    the development, maintenance and improvement of quality software that simplify OTI
    processes and increase productivity;
    ● Collaborate with OTI internal users and external partners in various working groups in
    order to document common technical and functional requirements inherent to an enterprise cloud-based platform; facilitate meetings with project stakeholders to elicit requirements
    and feedback; analyze and help map-out specific requirements for each of OTI systems and
    help define end-to-end IT business processes that are acceptable to all stakeholders
    including both within OTI and from the USAID CIO office;
    ● Liaise with OTI’s three divisions, Operations and Management Division (OMD); Field
    Programs Division (FPD); and Program, Learning and Innovation Division (PLI) and the
    Program Office in the development of user manuals and other training material to help in
    the orientation, training, and mentoring of new staff;
    ● Organize and facilitate meetings, events, workshops and working groups including but not
    limited to preparing meeting agenda, scheduling and setting up meetings, preparing
    meeting materials, drafting detailed meeting minutes and task tracking as well as
    coordination on open actions;
    ● Contribute to posting, managing and facilitating the usage of OTI’s internal web-based
    communication tools;
    ● Serve on short-term assignments with other USAID offices or bureaus in direct support of
    OTI programs, for a period not to exceed three months.
    At the GS-11 Level
    ● Support the development of custom-designed software that enables OTI’s field-focused
    programming; facilitate software design meetings with other OTI teams such as Programs,
    Operations and ABC; ensure that the in-house custom-designed applications and systems
    meet OTI office needs in a continual improvement process;
    ● Formulate, in technically intelligible manners, useful user requirements resulting from
    general user feedback, user suggestions or user complaints in order to help the IT team in
    the development, maintenance and improvement of quality software that simplify OTI
    processes and increase productivity;
    ● Assess current systems, processes, and requirements in order to provide optimal support
    for the OTI programs; liaise and collaborate with the IT Team, OTI staff, and USAID’s
    Office of the Chief Information Officer (CIO) on the maintenance and support of existing
    OTI’s IT systems that are made out of a combination of Intranet, Microsoft Access systems,
    Human Resources Management Systems and other web-enabled programs such as the
    current OTI field activity database and a Budget Management System;
    ● Collaborate with OTI internal users and external partners in various working groups in
    order to document common technical and functional requirements inherent to an enterprise
    cloud-based platform; facilitate meetings with project stakeholders to elicit requirements
    and feedback; analyze and help map-out specific requirements for each of OTI systems and help define end-to-end IT business processes that are acceptable to all stakeholders
    including both within OTI and from the USAID CIO office;
    ● Assist in developing life cycle documents including but not limited to use cases, functional
    requirements, specifications for software requirements, detailed design specifications, test
    scenarios, and user manuals;
    ● Assist in user acceptance testing on newly developed software solutions to ensure expected
    performance upon release; help standardize user acceptance testing and benchmark the
    performance of existing systems in order to report the status of applicable Service-Level
    Agreements (SLAs) on a regular basis;
    ● Provide project management, planning and risk management support including status
    reporting on assigned projects and/or activities;
    ● Liaise with OTI’s three divisions, OMD; FPD; and PLI and the Program Office in the
    development of user manuals and other training material to help in the orientation, training,
    and mentoring of new staff;
    ● Organize and facilitate meetings, events, workshops and working groups including
    preparing meeting agenda, scheduling and setting up meetings, preparing meeting
    materials, drafting detailed meeting minutes and task tracking and coordination on open
    actions;
    ● Contribute to posting, managing and facilitating the usage of OTI’s internal web-based
    communication tools;
    ● Serve on short-term assignments with other USAID offices or bureaus in direct support of
    OTI programs, for a period not to exceed three months.

    MINIMUM QUALIFICATIONS: At the GS-10 level: (1) A Master’s Degree with a minimum of two (2) years of related work experience; OR A Bachelor’s Degree with a minimum of three (3) years of related work experience; AND (2) One (1) year of IT project management experience; At the GS-11 level: (1) A Master’s Degree with a minimum of three (3) years of related work experience; OR A Bachelor’s Degree with a minimum of four (4) years of related work experience; AND (2) Two (2) years of IT project management experience;

    Please direct questions about this position or the offer process to the OTI Recruitment Team at otijobs@usaid.gov.



    More Information

    Apply for this job
    Share this job

    Career Jobs International

    Career Jobs International

    About Us

    Career Jobs International Employment Vacancies is one stop Job Website for all your Job Vacancies search…….

    Social Media Auto Publish Powered By : XYZScripts.com
    Advertisment ad adsense adlogger