Documents and Information Services Assistant, Geneva 96 views

The recruitment policy of the WTO is to seek to attract and retain staff members offering the highest standards of competence, efficiency and integrity.

As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.

Vacancy Notice No.: EXT/F/19-72

Title: Documents and Information Services Assistant

Grade: 3

Contract Type: Fixed-term

Starting Salary: CH 60,253 net per annum (approximate)

Issued On: 2 December 2019

Application Deadline: 6 January 2020

Division: Languages, Documentation & Information Management

Duration: Two years with the possibility of extension

Other Conditions:

In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan Regulations.

The World Trade Organization offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance), dependency benefits, pension plan, health insurance scheme, separation grant and 30 days annual leave. Benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, installation grant, education grant, rental subsidy and home leave.

Additional information on the compensation package is provided on the WTO website:

The Languages, Documentation and Information Management Division is looking for a Grade 3 staff member to work as Documents and Information Services Assistant in the Graphic Design, Printing and Documents Distribution Section.

General Functions

Under the supervision of the Unit Coordinator, the incumbent will perform all tasks pertaining to the preparation of documents for meetings and the provision of general information. Responsibilities include:

  • Act as the first point of contact at the Information Desk, assisting delegates, Secretariat staff and other authorized individuals with matters relating to WTO documentation and providing them with other general information.
  • Prepare documents for meetings in accordance with established access rights.
  • Verify and classify all WTO daily documents in the three languages, in accordance with established procedures.
  • Distribute materials from delegations via the pigeon holes and apply necessary procedures and checks when handling sensitive documents.
  • Maintain up-to-date statistics on documents and sets of documents, requested and processed.



Completion of secondary education.

Knowledge and skills:

Technical skills:

Familiarity in the use of document search engines to respond to specific requests from foreign government officials, staff members and visitors.

Expertise in using Excel and Acrobat.

Proficiency in the use of computers and digital printers would be an advantage.

Behavioural skills:

Excellent communication and interpersonal skills; ability to work as part of a team; ability to prioritize, adhere to strict deadlines and multitask; ability to work harmoniously in a multi-cultural environment and to show tact and discretion.

Work Experience:

Minimum three years’ relevant experience.


Fluency speaking and writing skills in English, French and Spanish (at a level corresponding or equivalent to a minimum of C1 according to the Common European Framework of Reference for Languages (CEFR)).

Shortlisted candidates will be asked to provide proof of their language skills under a recognized framework (e.g. CEFR, IELTS, etc.) unless the language in question is their mother tongue. The language skills of shortlisted candidates who are unable to provide proof of their language proficiency will be assessed as part of the selection process.

Additional Information:

Only applications from nationals of WTO Members will be accepted.

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks.

Candidates not selected whose performance in the selection process nevertheless shows them to be suitable for a similar position may be kept on a roster for up to 12 months, and may subsequently be called upon as and when the need arises for additional resources.

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Please note that all candidates must complete an online application form.

To apply, please visit the WTO’s E-Recruitment website at: The system provides instructions for online application procedures.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the closing date – Geneva (Switzerland) time – stated in the vacancy announcement.


The WTO is a non-smoking environment

Click the button below to visit the original announcement on the recruiting organization’s website.

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