Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy and plan the families they desire by providing access to products and services that range from mosquito nets to HIV testing to contraceptives. There are about 7,000 “PSI’ers” around the world. We’re an eclectic mix of people with a diverse range of backgrounds from the international health sector to the marketing industry to the behavior change field, all with unique skills we bring to the job. Join us! PSI is seeking an experienced, dynamic Director of Digital Health and Monitoring to lead the organization’s commitment to improve consumer health and well-being by using digital technologies to increase access and personalize delivery of quality information, products and services throughout their life course. Given that most routine data is digitally captured, the role will also be responsible for the organization’s generation, quality assurance and use of routine monitoring information. In particular, championing an institutional transformation towards using data to effectively adapt our approaches in response to real-time consumer and health market insights. PSI’s global strategy focuses on consumer powered healthcare as the sustainable pathway to universal health coverage. The three pillars of the strategy are shaping market systems, shifting policy and funding and strengthening global capacity. PSI designs and executes programs in the fields of HIV/AIDS, TB, Malaria, modern contraception, NCDs and WASH. PSI recently developed a digital strategy to support our global consumer powered healthcare strategy and this position will lead on its execution as well as overseeing the quality and use of routine health monitoring data to improve evidence based decision making and accelerated program course correction. The position is ideally based in Nairobi (but other locations will be considered). The position reports to the Chief Evidence Officer and works hand in hand with the Chief Information Officer in managing the innovation hub in Nairobi which includes a team of full time staff plus consultants who provide digital technical support services to PSI network members . Requires travel of about 25% Sound like you? Read on to find out more.

Your contribution

You’ve got the passion, energy and experience in applying digital technology to strengthen healthcare provision, with a focus on consumer facing digital solutions and data driven decision making.Your team is focused on the goal of ensuring that the organization leverages digital technology to power consumers to better manage their health journey, and the health workforce to improve the quality and efficiency of healthcare delivery. You will be responsible for the following:

Digital Strategy Execution • Lead on oversight and accountability for the execution of the recently launched Digital Strategy: o Promote the new strategy both internally and externally o Develop and spearhead the digital strategy operational plan o Chair and co-convene with CIO the Digital Governance Council • Actively engage the digital health community of practice in order to identify potential opportunities for harvesting digital solutions • Engage health, marketing, and country teams in the decision-making so that the digital tools that are prioritized and implemented are both appropriate to evidence-based health practice, program structures, marketing practices, and country contexts.
Strategic partnerships • Work closely with the Digital Governance Council and relevant departments to develop and disseminate technology partnership vetting guidance across the organisation to ensure that potential partners are effectively engaged • In collaboration with Digital Health Solutions identify and cultivate institutional partnerships with reputable stake holders that are well aligned with PSI’s digital goals, including large technology companies, incubators/start-ups and academic institutions
Fundraising • Establish the key institutional digital investments that are required to meet the Digital Strategy goal • Work closely with relevant teams to identify and pursue funding opportunities to deliver the key investments
Implementation of digital solutions • Lead strategic growth and sustainability of the Nairobi based Innovation Hub, aligning the talent pool with institutional needs to provide technical assistance through Digital Health Solutions enhancing the use of digital solutions across the organization. • Identify suitable digital champions across departments and country offices to support implementation and provide them with guidance and support to accelerate the uptake of digital solutions. • Work closely with global departments and country offices to identify challenges or opportunities that can potentially be addressed using digital solutions • Develop and disseminate guidance on how to shape, deploy and evaluate digital solutions • Coordinate the implementation of institutional driven digital solutions across different country settings • Provide oversight and direct support (where applicable) to country driven digital implementations
Routine monitoring information management • Provide support and guidance on generation of routine data across the organisation, with emphasis on real-time data capture, as well as diversifying sources of information to enrich our understanding of consumers and markets (e.g. social listening) • Lead on data quality and integrity across the organisation, ensuring that standards are met with regards to handling of data • Champion an institutional transformation towards PSI rapidly adapting program approaches in response to real time consumer and market insights through; o Upskilling staff on how to engage and respond to relevant data o Change management focused on nimble and responsive decision making
Knowledge Management and Learning • Work closely with the Knowledge Management team to continually package and disseminate learning on digital and routine data engagement across the organization
External representation and influence • Identify and maintain relationships with key external stakeholders, and position PSI as a thought leader in digital health and data engagement, with particular focus on consumer powered healthcare • Join and influence relevant digital communities of practice.

What are we looking for?
The candidate we hire will embody PSI’s corporate values: Collaboration: You can work independently, but thrive within a team. Trust: You trust that your manager and team will have your back and care deeply about gaining that same trust from your teammates Pragmatism: You dive in and maintain momentum even when things are ambiguous and you don’t let perfect get in the way of good enough. Honesty: You aren’t afraid to speak up and speak your mind. Measurement: You set clear and challenging goals and hold yourself accountable to driving measurable results. Commitment: You’re independent and a free thinker, but you’re ready to buy in to the direction of the team and commit to its success. We are looking for someone with:

• Experience: Have 8-10 years of relevant experience, including experience in the global health sphere and significant development country experience.
Experience working on consumer facing digital interventions would be an advantage
Credentials: Post-graduate degree e.g. MSc, MBA, MPH, MD, PhD in a related field.
• Technical knowledge and credibility: Demonstrated digital health and data leader with established reputation for excellence
• Agility: Ability to readily change the course in response to local feedback and the iterative nature of digital deployments
• Leadership skills: Able to provide vision and direction to affect change in a diverse and decentralized global health organization. Able to promote new ideas/solutions, or challenge the status quo in an inspiring fashion
• Management skills: A clear record of successfully managing and developing a team of motivated professionals. Demonstrated ability to develop and roll out a major new initiative in an organisation of similar size and diversity
• Networking: A mature and active professional network that can be leveraged to provide opportunities for partnership and access to technical resources to continue to deliver PSI’s digital and data engagement ambitions
• Communicator: Excellent written, verbal and inter-personal communication skills. A strong communicator with a proven ability to explain digital and data related concepts to a non-technical audience in a way that they can understand and appreciate
• Language skills: Fluent English is essential. Working knowledge of French is an advantageous. • Availability: Ability to travel up to 25%. • References will be required • The successful candidate will be required to pass a background check