Country Office – Human Resources Manager 238 views


Country Office – Human Resources Manager

  • Job ID:

    • #3437963
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    from
    Danish Refugee Council


    Closing date:
    31 Dec 2019

    Country Office – Human Resources Manager
    Erbil (with travel to area/base offices of DRC-Iraq)

    The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

    The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

    All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

    In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide humanitarian assistance in the country, and now operates in 11 governorates, including Anbar, Baghdad, Babel, Diyala, Duhok, Erbil, Karbala, Kirkuk, Najaf, Ninewa and Salah-al-Din.

    About the job:

    • Lead and manage Human Resources functions
    • Provide overall advice, coordination and management to the Human Resources and Administration team at the head office and technical Human Resources support to the area/base offices.
    • Ensure efficient support to the program in accordance with existing DRC policies and procedures.

    This role has a country focus and ensures compliance to DRC HR procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

    Responsibilities:
    Management

    • Lead and manage the Human Resources team (including people planning, performance, well-being and development)
    • Provide technical support, advice and capacity build the Human Resources team
    • Advise and assist managers in Human Resources related issues and concerns
    • Responsible for smooth implementation of new DRC Dynamics HR Management system for DRC Iraq Country Program

    Recruitment, development and people planning

    • Drive and support recruitment and selection activities ensuring compliance with recruitment process
    • Work with senior management team and senior staff on new staff retention strategies and initiatives
    • Ensure proper onboarding process
    • Ensure oversight and consistency in position titles and grades, across all field locations
    • Support staff development activities including promoting the DRC Learning Catalogue.
    • Develop/maintain local processes for staff development making use of the DRC Learning Catalogue.
    • Assist managers to identify, recommend and approve Learning & Development initiatives for their employees through DRC’s Learning Catalogue.

    Performance, well-being and compensations & benefits

    • Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept
    • Lead the performance management process
    • Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
    • Lead people well-being initiatives
    • Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments

    Human Resources Policies and Support

    • Maintain and update Staff Human Resources Handbooks as necessary
    • Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery.
    • Work closely with Regional Office/Headquarter HR to share information and provide support as required

    Administration

    • Ensure oversight of relevant lists (e.g. leave, RR) in coordination with managers and field sites
    • Monitor contract end dates and proactively liaise with managers regarding extension or end of contract
    • Coordinate the exit process

    As Manager the post-holder is responsible for the following:

    • Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
    • Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
    • Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
    • Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

    Reporting lines

    • Reporting to: Head of Support Services
    • Direct Reports: HR Specialist (2), HR Officer (1)

    About you
    Experience and technical competencies:

    • At least 7 year experience in relevant field, of which at least 4 years in a senior Human Resources management role within an NGO
    • Proven leadership skills and a competence in people management
    • Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes
    • Extensive knowledge on local labor law
    • Excellent skills in handling and advising on complex people management issues
    • Experience in developing Human Resources strategies and policies, and driving implementation
    • Experience using an online system for recruitments
    • Full professional proficiency in English

    Education:

    • Master’s degree in Human Resource Management, Business, or Social Science Degree specializing in Human Resources

    Languages:

    • English (fluent –essential)
    • Arabic (desirable)
    • Kurdish (desirable)

    Key stakeholders:

    • Senior Management Team
    • Area Managers
    • Base Managers
    • Support Services Managers
    • HR/Support Services team
    • Local Legal Support
    • RO/HQ-HR

    In this position, you are expected to demonstrate DRC’ five core competencies:

    1. Striving for excellence: You focus on reaching results while ensuring an efficient process.
    2. Collaborating: You involve relevant parties and encourage feedback.
    3. Taking the lead: You take ownership and initiative while aiming for innovation.
    4. Communicating: You listen and speak effectively and honestly.
    5. Demonstrating integrity: You act in line with DRC’s vision and values.

    We offer
    Contract length: 1 year
    Level: F
    Designation of Duty Station: Erbil (with travel to area/base offices of DRC-Iraq)
    Start date: 15 Feb 2020



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