Consultancy – Review of the Business Process for Compensation Claims (Appendix D, Malicious Acts Insurance Policy, Loss/Damages to Personal Effects), New York, United States 174 views


In accordance with UN Staff Rule

  • 4, staff members shall be entitled to compensation in the event of death, injury or illness attributable to the performance of official duties on behalf of the United Nations, in accordance with the rules set forth in Appendix D to the Rules. Staff Rule
  • 5 provides that staff members be entitled, within the limits and under terms and conditions established by the Secretary-General, to reasonable compensation in the event of loss or damage to their personal effects determined to be directly attributable to the performance of official duties on behalf of the United Nations. In addition to the above provisions, eligible staff members are covered worldwide under the Malicious Acts Insurance Policy (MAIP) – formerly known as the War Risk Insurance Plan, for death or disability caused by a malicious act.

The administration and representation of the compensation claims associated with the above-mentioned provisions that involve staff members of UNDP and the staff members of the agencies that are administered by UNDP are processed by the Office of Human Resources (OHR), Bureau Management Support. Currently the compensation claims include under the Appendix D; MAIP (Malicious Acts Insurance Policy), Loss/Damage to Personal Effects.? Currently, based on the figures to-date this entails the review, processing, documenting and submission of approximately 700 Appendix D, MAIP and UNCB claims for UNDP, UNOPS, UNFPA, WFP and UN Secretariat.

The stakeholders for this business process are the Country Offices, the UN agencies, UN Advisory Board for Compensation Claims, UN Claims Board, Insurer for MAIP and the UN Medical Services Division. The beneficiary of the service is the claimant i.e. staff member, former staff member, surviving dependent.

Duties and Responsibilities

  • Compilation and collation of the existing policies, procedures, process notes, SOPs, documents and all records, analysis, mapping and identification of deficiencies in current process;

Analysis of existing information documentation, mechanisms and tools and identification of key deficiencies in existing process and procedures. Collecting/summarizing information on good practices in UN agencies, public and private organizations, with a special focus on areas where challenges in UNDP have been identified. Based on the research, prepare a design document that outlines the functional requirements of an automated workflow. Create new forms and templates. Brief HR Specialist on designed workflow, concepts of a digital business process and underlying principles


  • Carry out hand over and briefing sessions with IT technical team, solutions architect and business

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  • Demonstrate integrity by modelling the UN’s values and ethical standards

Advocates and promotes the vision, mission, and strategic goals of UNDP Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Technical / Functional

  • Knowledge of design processes and methodologies
  • Understanding of interactive digital technologies, standards and industry trends and experience in designing processes and workflows leveraging these trends
  • Ability to gather and document business and functional end user requirements

Required Skills and Experience

Academic qualifications:

  • A minimum of a Bachelor’s degree in Human Resources Management or a related discipline


  • Expertise in compensation data management design, HR management, and relevant technical fields

Experience or knowledge of issues related to HR policies and compensation Access to/knowledge of good practices in business process reviews and development of functional requirements for digitalization is desirable


  • Fluency in written and spoken Englishis required;

Application Procedure

The application package containing the following (to be uploaded as one file):

  • A cover letter with a brief description of why the Offer considers her/himself the most suitable for the assignment;
  • Personal CV or P11, indicating all past experience from similar projects and specifying the relevant assignment period (from/to), as well as the email and telephone contacts of at least three (3) professional references; and
  • A two-page methodology on how the Offeror will conduct the work including a Work Plan and approach in delivering the required outputs within the assignment period; and

Note: The above documents need to be scanned in one file and uploaded to the online application as one document.

Shortlisted candidates (ONLY) will be requested to submit a Financial Proposal.

  • The financial proposal should specify an all-inclusive daily fee (based on a 7-hour working day – lunch time is not included – and estimated 21.75 days per month).
  • The financial proposal must be all-inclusive and take into account various expenses that will be incurred during the contract, including: the daily professional fee; (excluding mission travel); living allowances at the duty station; communications, utilities and consumables; life, health and any other insurance; risks and inconveniences related to work under hardship and hazardous conditions (e.g., personal security needs, etc.), when applicable; and any other relevant expenses related to the performance of services under the contract.
  • In the case of unforeseeable travel requested by UNDP, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UNDP and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.
  • If the Offeror is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under a Reimbursable Loan Agreement (RLA), the Offeror must indicate at this point, and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP.
  • The Financial Proposal is to be emailed as per the instruction in the separate email that will be sent to shortlisted candidates.

Evaluation process

Applicants are reviewed based on Required Skills and Experience stated above and based on the technical evaluation criteria outlined below. Applicants will be evaluated based on cumulative scoring.? When using this weighted scoring method, the award of the contract will be made to the individual consultant whose offer has been evaluated and determined as:

  • Being responsive/compliant/acceptable; and
  • Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation where technical criteria weighs 70% and Financial criteria/ Proposal weighs 30%.

Technical evaluation – Total 70% (70 points):

  • Criteria
  • In-depth knowledge of the latest research, challenges, developments and good practices in Business Process analysis for Compensation Claims from a range of private and public sector organizations Weight = 30%; Maximum Points: 210;
  • Criteria
  • Experience with human resources management projects, including development of career or other talent management frameworks and/or programmes Weight = 20%; Maximum Points: 140;
  • Criteria
  • Familiarity with the UN system, and/or other organizations of the wider UN system, incl. IFIs, international development banks, EU and similar organizations. Weight = 10%; Maximum Points: 70; and
  • Criteria
  • Interview: Weight = 40%; Maximum Points: 280

Having reviewed applications received, UNDP will invite the top three shortlisted candidates for interview. Please note that only shortlisted candidates will be contacted.

Candidates obtaining a minimum of 70% (49 points) of the maximum obtainable points for the technical criteria (70 points) shall be considered for the financial evaluation.

Financial?evaluation – Total 30%?(30 points)

The following formula will be used to evaluate financial proposal: p = y (µ/z), where

p = points for the financial proposal being evaluated

y = maximum number of points for the financial proposal

µ = price of the lowest priced proposal

z = price of the proposal being evaluated

Contract Award

Candidate obtaining the highest combined scores in the combined score of Technical and Financial evaluation will be considered technically qualified and will be offered to enter into contract with UNDP.

Institutional arrangement

The consultant will work under the guidance and direct supervision of?the Special Advisor for Contract Management and, the OHR Policy Specialist, Policy and Compensation unit?and will be responsible for the fulfilment of the deliverables as specified above.

Payment modality

  • Payment to the Individual Contractor will be made based on the actual number of days worked, deliverables accepted and upon certification of satisfactory completion by the manager.
  • The work week will be based on 35 hours, i.e. on a 7 hour working day, with core hours being between 9h00 and 18h00 daily.

Click here for important information for US Permanent Residents (‘Green Card’ holders).

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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