Chief HR information systems officer, CHHR2, Abidjan, Côte d'Ivoire 118 views

Position title: Chief HR information systems officer, CHHR2

Grade: PL3

Position N°: 50000472

Reference: ADB/19/226

Publication date: 22-Nov-2019

Closing date: 05-Dec-2019

Duty station: Abidjan, Côte d’Ivoire



Established in 1964, the African Development Bank (AfDB) is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead the successful implementation of this vision.


The Vice-Presidency, Human Resources and Corporate Services (CHVP) ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity and, health and safety strategies.


The role of the Human Resources Management Department is to develop and execute a People Strategy, Policies, Processes and Practices that will enable the Bank to achieve its strategic Agenda. Core to the HR Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.

In order to create a truly transformed HR work-way, CHHR department is structured around a triangular Model: Business Partnerships for strategy, client contracting and HR delivery, Centers of Expertise/Subject Matter Experts (SMEs) for internal consulting, thought leadership, design, talent and staff development and training and best practice benchmarking, HR Shared Services for transactional excellence and employees outreach. This HR Model provides a basis for facilitating the delivery of a world-class employee life-cycle experience.

Within the Human Resources Department (CHHR), HR Shared Services Division (CHHR.2) is responsible for the administration of the employee lifecycle, management of staff benefits, HR transactional processing, and management of the employee personnel data. Additionally, this Division is tasked for ensuring that HR leverages on the capability of technology to not only automate processes but to ensure full benefits by digitizing processes for efficiency.


The Chief HR Information Systems Officer will be responsible for:

  • Supporting the leadership of HR in the transformation from a desktop service based delivery department to one that takes full advantage of the technologies that support a smart bank environment that embraces and harnesses developments aligned to 4IR, Artificial Intelligence, electronic processing for query resolution, Digital Banking, and Internet of Things.
  • Ensuring that all HR processes and workflows are reviewed, and aligned to current Policies, Processes, Procedures, Staff Regulations and Rules, documented to ensure and allow for automation and digitisation.
  • Reviewing current systems and developing a workplan that will lay the basis for systems clean-up and developments, encompassing functionality that is in-line with current Bank Strategy.
  • Working closely with HR and IT within the Bank, to ensure that the partnership yields on-time delivery of developments and support of HR systems.
  • Providing documentation for all systems developments and functionality for easier reference (using the latest approaches and technology).
  • Prioritising availability of all HR systems, and providing consistent, efficient client support to the Bank’s employees, managers, and HR personnel on the basis of targeted SLA’s to be agreed with clients.
  • Project delivery (in different project roles) for all HR IT Projects.
  • Ensure that personnel data is managed applying best-of-class approaches and ensure house-keeping and archiving of data is to the required standard.
  • Ensure that master data structures are in line with Bank structures, and integrity, accuracy and changes are reported on a regular basis to CHHR management.
  • Monitoring of contracts for IT resources placed within HR.
  • Support all units within CHHR2, and HR with requirements analysis of all requests related to improvements for processing efficiency.
  • Lead the change management initiatives to ensure best user-buy-in when systems are implemented.

Duties and responsibilities

Under the immediate supervision of the Division Manager CHHR2, the incumbent will undertake the following Key Responsibilities:

  • Support the manager in delivering the HRSS Mandate, through active, timely and responsive participation in all initiatives that cut-across the Division.
  • Supervise the maintenance of the HR Information system updated in line with regulatory and HR policy changes and with evolving needs of the SAP HR users and auditors. Further supervise the administration and update of the other applications of CHHR in line with policy and business changes.
  • Develop and update HR Personal Administration processes, procedures and forms in view of permanently optimising the efficiency and reliability of the unit and recommend such improvements in processes and documents in other areas impacting the efficiency and reliability of the HR administration.
  • Leads and/or participate in projects reinforcing the deliverables and effectiveness of the HR Administration.
  • Plan, organize, supervise and control HR-related IT development projects.
  • Develop feasibility studies and requirements analysis to justify and support the development of new and enhanced information systems. Keep available new releases, enhancements/new functionality and perform application research.
  • Analyse user requirements, develop designs, and perform process modelling. Develop and recommend make/buy solutions to respond to business needs
  • Supervise and perform configuration changes to accommodate change. Perform initial testing of problem fixes, change requests, enhancement assessments and make recommendations to CHHR and CHIS management.
  • Ensure the identification and addressing of functional and technical issues with IT solutions and further work with CHIS for problem resolution and user support.
  • Guide the development of training materials relating to IT applications and train users.
  • Ensure that user requirements identification and mapping, developments, testing and documentation are in accordance with Bank standards
  • Provide functional input needed by CHIS to evaluate continuing needs for hardware, software, databases, and operating systems, and further carry out detailed evaluations of operating systems, commercial software and programming utilities.
  • Together with the manager, play a key role in team-building, live by the values of the Bank, and ensure that the service excellence principles of the Bank guide the delivery of the team.

Selection Criteria

  • Hold at least a Master’s Degree or its equivalent in Human Resources Management, Information Technology, Accounting, IT Project Management or other related disciplines.
  • Have a minimum of seven (7) years of relevant practical working experience in a large volume and busy computerized HR Unit
  • Deep knowledge of HR processes, HR Master Data, project Management, and HR Organizational Management principles.
  • Demonstrable understanding of development methodology / life cycle.
  • Ability to meet strict deadlines and work under pressure, and to schedule and prioritise the work for the team.
  • Ability to work independently and coordinate with peers and other HR experts in a multidisciplinary team.Capacity to initiate and manage innovations and changes;
  • Excellent skills in report writing and generation, communication, negotiation and project management;
  • Requisite knowledge of SAP or other integrated Enterprise Resource Planning (ERP) systempreferably in Human Resource (HR) modules.
  • Personal competencies that demonstrate an ability to function in a manner that contributes to seamless operational effectiveness across HR.
  • Demonstrable commitment to achieving the mandate of CHHR2, supporting the manager and the team to ensure on-time delivery of the mandate.
  • Proven skills in problem solving and solution and root cause analysis.
  • Client orientation, team work and stakeholder management and relation building.
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
  • Excellent knowledge of the use of standard desktop software (Visio, Word, Excel, Access and PowerPoint).


Should you encounter technical difficulties in submitting your application, please send an email with a precise description of the issue and/or a screenshot showing the problem to: HR Direct [email protected] .

Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

Applicants who fully meet the Bank’s requirements and are considered for interview will be contacted. Only online applications submitted with a comprehensive Curriculum Vitae (CV) and copies of the required degrees will be considered. The President, AfDB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply.

The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts. The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.

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