Belgium: Supply Information Systems Support officer (SISSO) (m/f)
|Closing Date : 2019-12-05
Duty Station : Brussels, Belgium
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Organization: M decins Sans Fronti res
Closing date: 05 Dec 2019
MEDECINS SANS FRONTIERES is a non-governmental humanitarian aid organisation. We presently work in more than 60 countries, where our volunteers provide assistance to populations in distress and victims of conflict, irrespective of origin, religion, creed or political affiliation.
To support this work, the Supply Chain Department of the MSF Operational Centre Brussels is looking for a: Supply Information Systems Support officer (SISSO)CONTEXT
The Supply Chain Department of MSF Operational Center Brussels (MSF OCB) covers the entire supply chain of MSF Belgium and supports all OCB missions in the management of their supply chain. Within the Supply Chain Department, a distinction is done between the front office, which is in direct contact with the missions and the back office, which develops tools and standardizing processes.
Several information systems (IS) tools are used in OCB missions in order to facilitate supply chain management. These IS tools cover areas such as purchase, storage and transport. UniField (UF) is one of these ERP tools which interconnects Supply and Finance. OCB started to deploy UniField in January 2015 and it is now fully deployed in all missions. The 1stline support is organized at mission level.
The 2ndline support is organized at HQ level with a team of 4, supervised by the Supply Information Systems Operational Leader (SISOTL). Within the team, the Supply Information Systems Support officer (SISSO)** is responsible for the second line support to Supply-Information-System-users. He focuses on reactive support (service operations), but can also play a role in quality or training when requested.
The other positions in the teams are: the SISOC who is in charge of the Service transition; the SISQO who focuses on proactive support/quality (continual improvement service); and the SISTO who focuses on training and documentation.
SERVICE OPERATION – Reactive support to missions using UniField, incident management following the standard process and tool
Responds to questions when not answered by guidance material, data issues, bug identification from Missions focal points.
Consolidate bugs, request for improvements and functional issues sent by users and escalate them when needed.
Identify potential improvements for existing functionalities.
On site visits on demand.
Develop KPI/Reporting on demand (existing features).
Interwork with third parties (UD/MSF Supply systems) in case of issues.
Report on incident management to the SISOTL on a monthly basis.
Participates to the development and facilitation of UniField trainings.
Proposes and creates specific docs on demand, redaction/update of user documentation (working instruction, quick notes).
Gives Briefings and Debriefings for UniField users.
Supports the deployment of new missions and new projects or any other advanced requests (merge, move ) and replies to emergencies.
SERVICE CONTINOUS IMPROVEMENT
Supports data quality process for a number of countries, analyses some databases and gives guidance on how to improve it.
Collects structural issues via analysis of 1stline support tickets, monitors databases and proactively proposes support, finds solutions, provides guidance before problems are reported.
Participates to the user community, animates the community of key users, launches discussions, shares good practices/common issues
Will be the back up of the other Service Supports (quality and training).
Participates to Testing campaign on new functionalities.
Training in Computer Science / Information Systems / Business / Economics
Experience in supply information systems
Experience in supply chain management
Experience on UniField is an asset
MSF (or NGO) experience is an asset
Fluent in French and English
Strong communication skills
Capacity to support someone from distance
Ability to work in a team
High result and quality orientation
Adherence to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment.
Open-ended contract full time – based in Brussels;
Hospital insurance (DKV) – pension plan – canteen – 100% reimbursement for public transport costs;
Starting date: January 15th, 2020
Deadline for applications:December 5th, 2019
How to apply:
Send CV and cover letter to firstname.lastname@example.org, mentioning the position in the subject line.
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